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About Synergy

Care built on relationships, not rotas.

We're a CQC registered home care and supported living provider, proudly supporting people across Birmingham and the West Midlands to live the life they choose — with the right help, from people who genuinely care.

Our story

Local care, delivered with heart

Synergy Support Services was founded on a simple belief: that everyone deserves to be cared for with dignity, kindness and respect — in the place they feel most themselves, their own home.

We're a dedicated local team providing domiciliary care and supported living across the region. Our promise is simple: we take the time to understand each person, match them with carers they can trust, and keep that relationship steady as life changes.

Today we support older adults, people with learning disabilities and autism, those living with mental health conditions, physical disabilities and complex needs — as well as children and young people. Every package of care is shaped around the individual, never the other way around.

CQC Registered
Regulated & inspected provider
What drives us

Our mission & values

Three commitments shape everything we do — from the first phone call to every single visit.

Our mission

To help people live safely, independently and well at home — through compassionate, reliable, person-centred care that puts choice and dignity first.

Our vision

A community where everyone — whatever their age or needs — can access warm, high-quality support and continue to live life on their own terms.

Our promise

Consistent carers who know you, turn up when they say they will, and treat your home and your loved ones with genuine respect.

Compassion

We lead with kindness and patience. Behind every care plan is a person with a story, preferences and a life that matters.

Person-centred

You're in control. We listen first, then build support around your routines, goals and what independence means to you.

Safe & accountable

Fully trained, DBS-checked teams, robust safeguarding and CQC regulation — care you can trust, every time.

Empowering

We focus on what people can do, building skills and confidence so independence grows, not shrinks.

Local
Birmingham & the West Midlands
24/7
On-call support, every day
1-to-1
Carer matched to each person
100%
Personalised care plans
The meaning behind our name

What “Synergy” means to us

Great care happens when everyone moves in the same direction — families, carers and the people we support, together. These are the values that pull us toward that shared centre.

The Synergy values — shared goals, feedback, encouragement and communication, all pointing toward synergy, built on independence, choice and respect.
Shared Goals Feedback Encouragement Communication Independence Choice Respect
Quality & safety

Regulated care you can rely on

Synergy Support Services is registered with and regulated by the Care Quality Commission (CQC), the independent regulator of health and social care in England. That means our care is inspected against national standards for safety, effectiveness and compassion.

  • Enhanced DBS checks and full reference vetting for every carer
  • Comprehensive induction, training and ongoing supervision
  • Robust safeguarding policies and clear escalation routes
  • Regular care plan reviews and quality monitoring

Want to talk it through?

Our friendly care advisors are happy to answer your questions — with no pressure and no obligation.